Refund policy
At Ovumiya, your comfort and satisfaction are our priority. That’s why we offer a 30-day return policy, giving you peace of mind with every purchase.
🔁 Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it
- Unused, unworn, and in original packaging
- Must include proof of purchase (receipt or order confirmation)
📩 How to Start a Return
To initiate a return, contact us at:
support@ovumiya.com
Once your request is approved, we will provide:
- Return instructions
- Return shipping details
⚠️ Please note: Items sent back without prior approval will not be accepted.
Return Address:
[INSERT YOUR RETURN ADDRESS HERE]
⚠️ Damages & Issues
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at support@ovumiya.com, and we will resolve the issue as quickly as possible.
🚫 Non-Returnable Items
We do not accept returns for:
- Personal care products once used
- Sale items
- Gift cards
If you have questions about your item, feel free to contact us.
🔄 Exchanges
To exchange an item:
- First, request a return
- Once approved, place a new order for the desired item
This ensures faster processing.
🇪🇺 EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must still meet return eligibility conditions.
💳 Refunds
Once we receive and inspect your return:
- You will be notified of approval status
- If approved, your refund will be processed to your original payment method within 10 business days
Please note:
- Banks or payment providers may take additional time to process refunds
If more than 15 business days have passed since approval, contact us at:
support@ovumiya.com
🤝 Need Help?
If you have any questions regarding returns or refunds, our support team is here to help.
💜 Thank you for choosing Ovumiya — we’re committed to making your experience smooth and worry-free.
If you want next, I can create:
- Shipping Policy
- Privacy Policy
- Terms & Conditions (Shopify-ready)